Q. How do I access Dealbook®360 if I am behind a firewall or use a proxy server?

A. In order to access Dealbook®360 while running through a proxy server, it is necessary to make sure that the proxy server has port 8080 open for bi-directional traffic as well as have all ports from 1024 and up open to send data. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to Dealbook360. It would be good to note that the requirements for a proxy server are the same as what is needed to access Dealbook360 while behind a firewall. Once again, port 8080 must be open for bi-directional traffic and all ports from 1024 and up open to send data. 

Q. How long is the demo period for your software?

Q. What do I do if I get the message "You are already registered with another demo user"?

This message means that you already had another demo account that expired, and you cannot register for another one. If you have an open account with GFT with a balance of over $1000.00, or have begun the account opening process, we can extend your demo account for 30 days free of charge. Please send your live account number along with with your Demo User ID and we can reactivate and extend your demo account. Contact Us.

Q. What do I do if I get the message "Your demo login has expired?"

Q. How do I get my Dealbook®360 Demo extended if I have a live account with a balance over $1000?

A. Please contact Us with your name, live account number, and demo user ID. 

Q. How do I get set up to receive SMS alarms in DealbookFX®?

A. Please contact us with your account number and cellular phone number of your SMS enabled phone. We will set up your SMS service to send the alarms to your phone. 

Q. I am a GFT live account holder with a balance over $1000. I would like a demo extension, but I have more than one demo account. What do I do?

A. Contact us to have your demo account extended. Please be sure to include the demo User ID that you would like extended. We are only able to reactivate and extend one demo User ID per account holder.

Q. When I try to log into my Dealbook®360 Demo account, the login screen hangs on initializing, never letting me into the program. What do I do?

A. First, please contact us with the time you attempted to log into your Dealbook®360 demo program. We can then check if this was a down time on the demo system which would account for why you would be unable to log in. If this is not the case, we will request your Log Files from you located on your Hard Drive under Program Files, Dealbook360, Logs. From these log files, we will be able to see what happens step by step when you log in. Most usually this is due to having either a firewall or proxy server, which is answered above. 

Q. When I run the Demo Fix program I get an error message stating that the application is expired and to contact the vendor. What do I do?

A. This error messages means that the Demo fix program that you currently have has expired. Due to the nature of the Demo Fix program, it is time sensitive and has to be run as soon as possible after you receive it. Also, please make sure that your computer clock is set to your correct date and time since if it is set incorrectly, it may cause the fix to prematurely expire. Please contact us to receive the updated fix.

Q. Where may I download the latest release of the Dealbook®360 program?

A. The latest release of Dealbook®360 is available here. 

Q. I forgot and lost my demo account login information. How can I get another copy?

A. Please contact us to have your demo login information resent to you.